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Dear Mr. Pena:

Linda and I want to take a moment to compliment you and your company on the outstanding manner in which our recent replacement window purchase and installation was handled.

Rob Marotta was our sales representative.  He made the selection process easy and answered all our questions, even taking us into the warehouse to show us features on units similar to the ones we were going to order.  Tom Fraley followed up by measuring all areas to ensure proper fit.

Hugo Rhoades was the technician who installed the picture window, side casements and two double hung windows.  He obviously is very experienced at his craft and was a pleasure to watch work.  He took the time to make sure we understood the operating features of all the units and explained why your product is superior to many others out there.

It turns out one of the casement panes came with a scratch on it.  Charity was most pleasant and responsive when this was brought to her attention and a replacement has already been ordered.

We appreciated being able to do business with a locally owned company especially when it turns out to be such a pleasure.  Rest assured we will make appropriate recommendations should the opportunity arise.

Sincerely,

L and P in Charlton 

 

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