Dear Sir:
We wanted to tell you how pleased we are with the recent installation of our windows. Not only are we pleased, but we have had others comment on how great they look.
Our experience began at the home show where we met Rob Fish. We had already discussed windows with another company before we got to PENA’S booth. The professionalism displayed by Rob was impressive from our first contact and we immediately scheduled an appointment to visit us and assess our needs which was also an extremely positive and helpful experience. We followed that with a visit to the show room at your location where we were warmly received.
The outstanding experience did not stop there, it only began. When the day arrived for our installation, not only did the installers show up; but Rob was there to make sure everything got started off in a professional way. Even though it was cold that day (it even snowed), our initial concern quickly evaporated when Chris Dingman and Ryan Raymond began to work and the windows were in and out so quickly. During the two days of installation, Chris and Ryan’s work was impressive. Their installation was flawless and they insured everything was cleaned as they went. If you are reading this at your Friday Staff Meeting, we are sure that Rob is laughing out loud and saying “I told you so”, when we said how pleased we were.
It would be our personal pleasure to recommend your Company and staff to anyone for any project. In this day, when a lot of people lack good work ethics, you should be PROUD of your employees.
Thank you and please thank ALL involved with the superb job.
G. & T. in Canaan, NY
